Shipping + Returns

SHIPPING INFORMATION

We know waiting for your order is the hardest part! Orders are typically processed within 1 to 2 business days before they are shipped. Orders placed after 3pm EST will begin processing the next business day, including orders placed with expedited shipping. Once your order has shipped, you will receive a notification email confirming the shipment!

Delivery Timeframes & Expedited Shipping

Ground Shipping: Orders shipped via ground shipping generally arrive within 3 to 5 business days after processing and shipping.
3-Day Shipping: Orders shipped with 3-day shipping will arrive 3 business days after processing and shipping.
2-Day Shipping: For 2-day shipping, orders are delivered 2 business days after processing and shipping.
International Shipping: International orders are shipped via FedEx and delivered within 4 to 6 business days after processing and shipping.

Order Changes or Cancellations

Orders are processed promptly after placement. If your order has not yet shipped, we will make every effort to accommodate cancellations or changes.
Pre-order items cannot be canceled once they have been processed and shipped.

U.S. Shipping

Free ground shipping is available for U.S. orders exceeding $300. Flat-rate shipping products, such as corn hole & surfboards, are excluded from the free shipping offer.
Expedited shipping options are offered for customers seeking faster delivery.
Please note, we do not ship to P.O. boxes.

International Shipping

We ship to 224 countries through our trusted partner, Swap.
To verify if we ship to your country, click the flag icon located in the top-right corner of our website; this also updates the currency displayed.
At checkout, you will be presented with local payment methods and calculations for shipping, duties, taxes, and customs fees.

Shipping Locations

Most orders are shipped from our warehouse, but high-demand or specialty items may be shipped from our boutiques.
Orders may arrive in multiple packages. Tracking information will be provided for each shipment.
Expedited shipping charges will be applied only once, even if your order is split into multiple shipments.

Order Tracking

You will receive tracking information via email once your order ships.
If your order is shipped in multiple packages, you will receive separate tracking emails for each package.
We utilize Route Package Protection to offer premium tracking services, ensuring protection against loss, damage, or theft. Orders can be tracked in real time using the Route app or website.
We are not responsible for lost, held, or misdirected packages once they have been shipped.
To file a shipping issue, visit the Route Claims portal.

Duties, Taxes, and Currencies

Duties and taxes are calculated based on your order details, destination, and item value.
These costs will appear as a separate line item at checkout unless already
included in the product price.
In certain countries, duties and taxes may need to be paid upon delivery.
Supported currencies can be selected from the drop-down menu under the flag icon.

RETURNS AND EXCHANGES

We hope you love your purchase. However, our customer care team is happy to help you make a return.

Return Policy

All returns must be made through our Return Portal for timely processing.

Returns and exchanges are accepted within 14 days of delivery.
Items must be in their original condition: unworn, unwashed, with tags attached.
Orders with Redo Coverage (select Checkout+ option at checkout with an additional cost of $3.89) are eligible for free returns and exchanges.
Orders without Redo Coverage will incur a $15 processing and stocking fee, which will be deducted from the refund.
Items purchased at a discount of 30% or greater are considered final sale and cannot be returned or exchanged.
Swimwear and Accessories are eligible only for exchange or store credit.
Customized and made-to-order products are final sale and cannot be returned or exchanged.
We are not responsible for any risk of loss or damage during the return shipment. Items not meeting the required conditions will be sent back to you.
Do not send any items back without completing the return process below; such items will be discarded.
If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
Only merchandise purchased directly through Cynthiarowley.com or in a Cynthia Rowley store will be accepted. All other purchases must go directly to the original place of purchase.
We honor a one-time price adjustment on full-price items within 3 days of the purchase date.
Gift items can be returned or exchanged through our returns portal. Order number, zip code, and name from original shipping label will be required to start the return or exchange process
We are not responsible for lost, held, stolen, or damaged packages once they have been shipped.

For questions regarding returns and exchanges, contact us at return@cynthiarowley.com

In Store Purchases

Full price in store purchases are eligible for store credit only. Online purchases must be returned online.
For questions regarding returns and exchanges, contact us at return@cynthiarowley.com

Starting a Domestic Return or Exchange

1. Visit our return portals:
a. Domestic Returns (Domestic Return Portal link.)
b. Select eligible item(s) for return or exchange and generate your return
shipping label.
c. Your return shipping label will be available after you complete your request
in the return portal.
d. Orders with Redo Coverage qualify for free return shipping.
e. Orders without Redo Coverage will have a $15 processing and stocking fee
deducted from the refund.

2. Your exchanged items will be shipped after we receive and approve your returned
items.

For questions, contact us at return@cynthiarowley.com

Starting an International Return or Exchange

1. Visit our return portals:
a. International Returns (International Return Portal link .)

2. Select eligible item(s) for return or exchange, then generate your return shipping label.
a. $15 processing and stocking fee will be deducted from the refund.
b. Ship your item within 7 days of generating the label.