Shipping
When will my order ship? Where do orders ship from? How long does it take for my order to arrive? Can it be expedited? How do I track my order? Can I change or cancel my order? Where does Cynthia Rowley Ship? U.S. Shipping Do you ship internationally? If so, which countries do you ship to? Are duties and taxes included at checkout? And what currencies are supported?Returns & Exchanges
What is your return policy? How do I start a return or exchange? How long does a refund or exchange take to process? How do I return a Pre-Order? What do I do if my package is lost, damaged, stolen, or held?Discounts & Promotions
Why isn’t my discount code working?Other Stuff
What do I do if something I like is sold out? Do you have Cynthia Rowley Gift Cards? Do you Gift Wrap? How do I stay up to date? What are my payment options?Shipping
When will my order ship?
All orders can take up to 1-2 business days for our warehouse to process before shipping. You will receive a shipment notification email as soon as your order begins shipping.
Where do orders ship from?
Most orders will ship from our warehouse. Less frequently, high demand or specialty items will ship from one of our boutiques. To get your order out to you as soon as possible, items from your order may ship from various locations, so you will receive multiple packages. If your order ships in separate packages our customer care team will send you tracking information for each shipment. Don’t worry if you selected an expedited shipping method, you will only be charged once.
How long does it take for my order to arrive? Can it be expedited?
With Ground Shipping your order will arrive in 3-5 business days. We also offer 3 Day Shipping, which will arrive 3 days after the package is processed and shipped from our warehouse, and 2 Day Shipping, which will arrive 2 days after the package is processed and shipped from our warehouse. International orders are shipped by Fedex, and will arrive within 4-6 business days after the package is processed and shipped from warehouse.
How do I track my order?
You will receive tracking information via email once your order ships. If your order is shipped in multiple packages, you will receive separate tracking emails for each package. We are not responsible for lost, held, or misdirected packages once they have been shipped.
Can I change or cancel my order?
Once you place your order we start to process and fulfill quickly! If your order has not yet shipped we will do our best to cancel and make any changes. To cancel a pre-order, email [return@cynthiarowley.com]before the order ships. Pre-order items cannot be canceled once they have been processed and shipped. Once delivered, pre-orders are eligible for return within 14 days of delivery under the standard return policy. o Orders with Redo Coverage qualify for free returns and exchanges. o Orders without Redo Coverage will incur a $15 processing and stocking fee.
Where does Cynthia Rowley Ship?
We ship everywhere in the U.S. as well as to 224 countries internationally. Please note, we do not ship to P.O. Boxes.
U.S. Shipping
We offer free ground shipping for orders of $300+ placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. Please note, we do not ship to P.O. Boxes.
Do you ship internationally? If so, which countries do you ship to?
Yes! To ship internationally, we partner with Swap. Swap is a trusted global ecommerce vendor whose solution allows Cynthia Rowley to provide the best possible user experience to our international customers. Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
Are duties and taxes included at checkout? And what currencies are supported?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. All available currencies are listed in the drop-down menu under the flag icon.
Returns & Exchanges
What is your return policy?
We have a 14-day return window from the date the item has been delivered. Items purchased at a discount of 30% or more are considered final sale and are not eligible for a refund, exchange, or store credit. This includes items bought with a discount or a promotional code. Items purchased at full price or at a discount less than 30% off original price are eligible for exchange or return. Swimwear and accessories are exchange only or available for store credit. To learn complete details visit: https://cynthiarowley.com/pages/shipping-returns
How do I start a return or exchange?
To return or exchange an item, please visit our Returns & Exchanges page in the footer of our website. You will be prompted to start a return or exchange. Make sure to include the entire order number when initiating a return or exchange example: WEB #120800 (there must be a space between WEB and #). Shipping labels will automatically generate once the return request is submitted and a $15 processing fee will be deducted from your refund. If you wish to exchange an item for a different size, exchange orders are processed as a new order and ship as soon as possible. If you would like to exchange a product for a different color or item please contact return@cynthiarowley.com and our team will happily assist you.If you are an international customer trying to process a return, please contact us directly at return@cynthiarowley.com
How long does a refund or exchange take to process?
From initial return request to receipt of your refund or exchange, expect 14-30 days for the process to complete. We’ll do everything we can to make sure turn-around time is as quick as possible. When you ship an item back to us it can take up to 10 business days plus 3-7 days to process. Upon return being processed, your refund can take around 2-7 business days to reflect depending on your banking partner. Exchange items are processed and sent out as soon as you request them.
How do I return a Pre-Order?
To start a return for a pre-order item e-mail return@cynthiarowley.com, along with your order # and the items your wish to send back. Once the return is approved we’ll send you a pre-paid shipping label. We accept returns on pre-orders 14 days from when the order ships to you.
What do I do if my package is lost, damaged, stolen, or held?
We are not responsible for lost, held, or damaged packages once they have been shipped. Reach out to return@cynthiarowley.com for filing a claim in the event of lost, held, or damaged shipments.
Discounts & Promotions
Why isn’t my discount code working?
Discount codes may not work if they are expired or if your cart contains restricted items. Please check for expiration dates, minimum spending requirements, and eligible merchandise. If you continue to experience issues, contact us at [return@cynthiarowley.com]
Product Q's
How do I know what size to buy?
Please refer to our Size Chart for detailed measurements. If you require assistance, email return@cynthiarowley.com and our Customer Care team will help you.
Where can I can try things on?
We have boutiques and pop-up locations. For current locations, please visit our Store Locations page.
Other Stuff
What do I do if something I like is sold out?
Our most popular styles tend to sell out quickly. If you are interested in a sold-out product, click the ‘Notify Me When Available’ button, and we will alert you once it is restocked. You may also email return@cynthiarowley.com so we can keep you updated about future product launches.
Do you have Cynthia Rowley Gift Cards?
Yes, Cynthia Rowley gift cards are available for purchase. Gift cards bought from our website are digital; you will receive an email with instructions for redeeming them. You can print the card or forward it directly to your recipient. Gift cards expire after 2 years.
Do you Gift Wrap?
Gift wrapping is available for items purchased at our boutiques.
How do I stay up to date?
Join the CR community by subscribing to our newsletter and following @cynthiarowley on Instagram. You will be among the first to hear about new collections, exclusive promotions, collaborations, and get behind-the-scenes access to Cynthia Rowley.
What are my payment options?
We accept all major credit cards, including Visa, Mastercard, and American Express. Apple Pay, Google Pay, and Amazon Pay are also available at checkout. Additional payment services such as Shop Pay, Klarna, and PayPal are supported. Please select your preferred option at checkout.