Shipping + Returns
We know waiting for your order is the hardest part! All orders placed before 3pm EST will process and ship within 2 business days. Orders placed after 3pm EST will begin processing the next business day, including orders placed with expedited shipping.
We offer free ground shipping for orders of $300+ placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. Regardless of shipping method chosen, it takes 1-2 business days for us to fulfill your order before its ready to ship. The shipping time frame starts when your order has been processed and is ready to be picked up by our shipping carrier. Please note, we do not ship to P.O. Boxes.
- Estimated delivery window is 2-4 days after shipment is processed.
- Duties and taxes are not included at checkout. Additional fees may be billed when you accept your package, based on the laws and customs of the destination country.
- Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase. Contact email@example.com if you wish to receive an estimate of the taxes and duties for your order.
We hope you love your purchase. However, our customer care team is happy to help you make a return.
- All returns must be made through firstname.lastname@example.org for timely processing
- We accept returns within 14 days of purchase, returns requested outside of this window cannot be processed.
- We accept merchandise that is in unworn, unwashed with original tags attached for a full refund.
- Swimwear must be returned in its original condition, with packaging, tags, and hygienic liners attached.
- Items purchased at a discount of 30% or more are considered final sale and are not eligible for refund, exchange, or store credit.. This includes items bought with a discount or a promotional code.
- Items purchased at full-price or at a discount less than 30% off original price are eligible for exchange or return.
- Sale items that are returned to our warehouse will not be refunded.
- If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
- Only merchandise purchased directly through Cynthiarowley.com or in a Cynthia Rowley store will be accepted. All other purchases must go directly to the original place of purchase.
- Shipping charges are non-refundable.
- Returns are credited back to the original form of payment and a flat fee of $10 will be deducted from your return if you choose to use our return shipping label, in store returns are free.
- We honor a one-time price adjustment on full-price items within 3 days of the purchase date.
- Gift items can be returned or exchanged through our returns portal. Order number, zip code, and name from original shipping label will be required to start the return or exchange process
- We are not responsible for lost, held, stolen, or damaged packages once they have been shipped. If your order has been lost, stolen, damaged, and or held please reach out to: email@example.com to follow the next steps in filing a claim with the shipping carrier for your order.
TO MAKE A RETURN
Simply email firstname.lastname@example.org
Note, only send returns using our return label so that we can track your package. A lost return sent by a different method cannot be refunded.
Send an e-mail to email@example.com and include your order # and the items you wish to return. Once your return is approved, our customer care team will send you a pre-paid shipping label for you to print and send back your item(s). Return shipping costs for international orders will be deducted from your refunded amount.
Visit our FAQs page for quick answers to almost all your questions.
E-mail us anytime at firstname.lastname@example.org or call 212.242.0847 ext 111 during our customer service operation hours, Mon to Fri 10 - 5pm.