Shipping
When will my order ship? Where do orders ship from? How long does it take for my order to arrive? Can it be expedited? How do I track my order? Can I change or cancel my order? Where does Cynthia Rowley Ship? U.S. Shipping Where can I find my shipping label? Do you ship internationally? If so, which countries do you ship to? Are duties and taxes included at checkout? And what currencies are supported?Returns & Exchanges
What is your return policy? How do I start a return or exchange? Where can I find my shipping label? How long does a refund or exchange take to process? How do I return a Pre-Order? What is your returns policy for international orders? What do I do if my package is lost, damaged, stolen, or held?Discounts & Promotions
Why isn’t my discount code working?Other Stuff
What do I do if something I like is sold out? Do you have Cynthia Rowley Gift Cards? Do you Gift Wrap? How do I stay up to date? What are my payment options?Shipping
When will my order ship?
Due to labor shortages from COVID-19, we are currently experiencing delays in the processing of all orders. We apologize for the inconvenience caused, and appreciate your patience. We are working our hardest to get your orders out as fast as possible.
Where do orders ship from?
Most orders will ship from our warehouse. Less frequently, high demand or specialty items will ship from one of our boutiques. To get your order out to you as soon as possible, items from your order may ship from various locations, so you will receive multiple packages. If your order ships in separate packages our customer care team will send you tracking information for each shipment. Don’t worry if you selected an expedited shipping method, you will only be charged once.
How long does it take for my order to arrive? Can it be expedited?
With Ground Shipping your order will arrive in 3-5 business days. We also offer 3 Day Shipping, which will arrive 3 days after the package is processed and shipped from our warehouse, and 2 Day Shipping, which will arrive 2 days after the package is processed and shipped from our warehouse. International orders are shipped by Fedex, and will arrive within 2-4 business days after the package is processed and shipped from warehouse.
How do I track my order?
You’ll receive an e-mail with tracking information when your order ships, so you can always check the status of your package while it’s in transit. If your order ships in multiple packages you will receive a shipping confirmation e-mail for each separate package. We introduced Route to our checkout and shipping process - now every order placed through our online store receives premium package tracking services from Route. Having Route Package Protection means that your order is protected against being lost, damaged, or stolen. Route is also a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Need to file a shipping issue? File here:https://claims.route.com/
Can I change or cancel my order?
Once you place your order we start to process and fulfill quickly! If your order has not yet shipped we will do our best to cancel and make any changes. Pre-order items are not able to be canceled.
Where does Cynthia Rowley Ship?
We ship everywhere in the U.S. as well as to 224 countries internationally. Please note, we do not ship to P.O. Boxes.
U.S. Shipping
We offer free ground shipping for orders of $300+ placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. Please note, we do not ship to P.O. Boxes.
Where can I find my shipping label?
To return or exchange an item, please visit our Returns & Exchanges page in the footer of our website. You will be prompted to start a return or exchange. Make sure to include the entire order number when initiating a return or exchange example: WEB #120800 (there must be a space between WEB and #). Shipping labels will automatically generate once the return request is submitted and a $15 processing fee will be deducted from your refund.
Do you ship internationally? If so, which countries do you ship to?
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Cynthia Rowley to provide the best possible user experience to our international customers. Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
Are duties and taxes included at checkout? And what currencies are supported?
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. All available currencies are listed in the drop-down menu under the flag icon.
Returns & Exchanges
What is your return policy?
We have a 14-day return window from the date the item has been delivered. Items purchased at a discount of 30% or more are considered final sale and are not eligible for a refund, exchange, or store credit. This includes items bought with a discount or a promotional code. Items purchased at full price or at a discount less than 30% off original price are eligible for exchange or return. To learn complete details visit: https://cynthiarowley.com/pages/shipping-returns
How do I start a return or exchange?
To return or exchange an item, please visit our Returns & Exchanges page in the footer of our website. You will be prompted to start a return or exchange. Make sure to include the entire order number when initiating a return or exchange example: WEB #120800 (there must be a space between WEB and #). Shipping labels will automatically generate once the return request is submitted and a $15 processing fee will be deducted from your refund. If you wish to exchange an item for a different size, exchange orders are processed as a new order and ship as soon as possible. If you would like to exchange a product for a different color or item please contact return@cynthiarowley.com and our team will happily assist you.If you are an international customer trying to process a return, please contact us directly at return@cynthiarowley.com
Where can I find my shipping label?
To return or exchange an item, please visit our Returns & Exchanges page in the footer of our website. You will be prompted to start a return or exchange. Make sure to include the entire order number when initiating a return or exchange example: WEB #120800 (there must be a space between WEB and #). Shipping labels will automatically generate once the return request is submitted and a $15 processing fee will be deducted from your refund.
How long does a refund or exchange take to process?
From initial return request to receipt of your refund or exchange, expect 14-30 days for the process to complete. We’ll do everything we can to make sure turn-around time is as quick as possible. When you ship an item back to us it can take up to 10 business days plus 3-7 days to process. Upon return being processed, your refund can take around 2-7 business days to reflect depending on your banking partner. Exchange items are processed and sent out as soon as you request them.
How do I return a Pre-Order?
To start a return for a pre-order item e-mail return@cynthiarowley.com, along with your order # and the items your wish to send back. Once the return is approved we’ll send you a pre-paid shipping label. We accept returns on pre-orders 14 days from when the order ships to you.
What is your returns policy for international orders?
• Free Shipping on all orders above $300 • $15 flat rate for orders under $300 • Return Flat rate of $20 using DHL Express If you have already placed and received an order, please follow the return steps listed in our returns portal here: https://web.global-e.com/Returns/Portal/gsBt4
What do I do if my package is lost, damaged, stolen, or held?
We are not responsible for lost, held, or damaged packages once they have been shipped. Reach out to return@cynthiarowley.com for filing a claim in the event of lost, held, or damaged shipments.
Discounts & Promotions
Why isn’t my discount code working?
Usually a discount code won’t work because it’s expired or because the items in your shopping cart are restricted. First check if the code you are using has an expiration date or has any requirements such as a minimum spend amount. Promotions often only apply to select merchandise, so if the items in your shopping cart are not included in the promotion the discount will not apply. Still having trouble with your code? We’re pros at troubleshooting. Get in touch: return@cynthiarowley.com
Product Q's
How do I know what size to buy?
We know finding the perfect fit can be tough. Let’s talk through it. Reach out to us at return@cynthiarowley.com. Our Customer Care team is happy to guide you in the right direction. Take look at our Size Chart for more specific measurement information.
Where can I can try things on?
Yes—we have several boutiques and pop-up shops that are always on the move. Visit our Store Locations page to see where we are now. Come on by!
Other Stuff
What do I do if something I like is sold out?
Our popular styles always sell out fast. But we love your feedback on what you want us to make more of. If you reach a product that’s sold out click on the ‘Notify Me When Available’ button and you’ll receive a notification when the style is back. You can also e-mail return@cynthiarowley.com and we’ll make sure you hear about new product drops.
Do you have Cynthia Rowley Gift Cards?
We do! You can get one here. Gift cards purchased through our website are digital, and will be e-mailed to you along with instructions on how to redeem. You can print or send it along to the recipient.
Do you Gift Wrap?
Yes! We can gift wrap items that are purchased at our boutiques.
How do I stay up to date?
Join the CR adventure by signing up for our e-mail through our e-mail newsletter and following us @cynthiarowley on Instagram. Be the first to hear about new collections, promotions, limited edition collaborations, and get and inside peek at the world of CR.
What are my payment options?
We accept all major credit cards, Google Pay, Amazon Pay, QuadPay (order must be $350 or more), and PayPal. We are also now accepting Venmo as a payment option. To use Venmo as your payment method, make sure web payments are enabled within your Venmo account settings. At checkout, select "PayPal" as your payment option. You will then be able to choose Venmo as your preferred method.