Refund policy

RETURN POLICY

We hope you love your purchase. However, our customer care team is happy to help you make a return.

  • All returns must be made through our Return Portal for timely processing.
  • Returns and exchanges are accepted within 14 days of delivery.
  • Items must be in their original condition: unworn, unwashed, with tags attached.
  • Orders with Redo Coverage (select Checkout+ option at checkout with an additional cost of $3.89) are eligible for free returns and exchanges.
  • Orders without Redo Coverage will incur a $15 processing and stocking fee, which will be deducted from the refund.
  • Items purchased at a discount of 30% or greater are considered final sale and cannot be returned or exchanged.
  • Swimwear and accessories are eligible only for exchange or store credit.
  • Customized and made-to-order products are final sale and cannot be returned or exchanged.
  • We are not responsible for any risk of loss or damage during the return shipment. Items not meeting the required conditions will be sent back to you.
  • Do not send any items back without completing the return process below; such items will be discarded.
  • If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
  • Only merchandise purchased directly through Cynthiarowley.com or in a Cynthia Rowley store will be accepted. All other purchases must go directly to the original place of purchase.

  • We honor a one-time price adjustment on full-price items within 3 days of the purchase date.

  • Gift items can be returned or exchanged through our returns portal. Order number, zip code, and name from original shipping label will be required to start the return or exchange process
  • We are not responsible for lost, held, stolen, or damaged packages once they have been shipped.

For questions regarding returns and exchanges, contact us at return@cynthiarowley.com 

 

TO MAKE A RETURN

Simply go to: https://cynthiarowley.com/apps/redo

You will be taken to our easy returns portal and will receive your shipping label and instant refund, or be able to make exchange with just a few clicks.

Please note, only send returns using our return label so that we can track your package. A lost return sent by a different method cannot be refunded.

Need help? Send an e-mail to customercare@cynthiarowley.com, *text CRCARE or call 212.242.4136.

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