Customer Care

Our customers and their satisfaction is our first priority. Hopefully the information below will help answer any questions you have. You can always reach out to us at [email protected] or start a chat. 

For qualifying orders over $500 placed with our 25% off discount code promotion, gift cards will be emailed on 12/17. Shoes and pre-order items are excluded from this promotion and are not eligible for discount. All purchases made with 25% off discount code are final sale.


We know waiting for your order is the hardest part! All orders placed before 3pm EST will process and ship within 2 business days. Orders placed after 3pm EST will begin processing the next business day.


We offer free UPS ground shipping for all orders placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. 

  • Ground shipping – FREE
  • 3 Day Select – $10
  • 2nd Day Air – $20
  • Same day delivery within Manhattan - $30


  • All international orders will ship via DHL Express for a flat rate of $40.
  • Estimated delivery window is 2-4 days after shipment is processed.
  • Duties and taxes are not included at checkout. Additional fees may be billed when you accept your package, based on the laws and customs of the destination country.


For more about shipping visit: Shipping and Returns


We hope you love your purchase. However, our customer care team is happy to help you make a return.

  • You have 14 days from the day your order ships to postmark items for return.
  • We accept merchandise that is in unworn condition with original tags attached for a full refund.
  • Items purchased at full-price are eligible for return or exchange. Sale or discounted items are final sale and will not be shipped back if returned to our warehouse.


For complete details about our return policy visit: Shipping and Returns


Simply go to:

You will be taken to our easy returns portal and will receive your pre-paid shipping label, and be able to make an exchange or return with just a few clicks.

Please note, only send returns using our pre-paid return label so that we can track your package. A lost return sent by a different method cannot be refunded.

Need help? Send an e-mail to [email protected] or call 212.242.4136 x111.


Giving a gift? We’ll help you make it extra special. Gift items are carefully wrapped in tissue and come inside a beautiful ‘Cynthia Rowley’ gold-embossed lidded box. To top it off, the box is tied with our signature ribbon knotted in a bow.

  • Gift-wrapping is available for individual items on your order for $10 per item.
  • Gift items will be sent to the shipping address provided at checkout.
  • Unfortunately we cannot bundle items or ship to multiple addresses at this time ☹️



Customer Care:

Email us anytime at [email protected]

Call or start a chat with us Monday-Friday 9:30am-6pm EST at

212.242.4136 ext. 111

Press Inquiries: [email protected]


General Inquiries[email protected]



Have questions? Our FAQs page has you covered with quick answers to almost everything!