ShippingWhen will my order ship? Where do orders ship from? How long does it take for my order to arrive? Can it be expedited? How do I track my order? Can I change or cancel my order? Where does Cynthia Rowley Ship?
Returns & ExchangesWhat is your return policy? How do I start a return or exchange? Where can I find my shipping label? How long does a refund or exchange take to process? What is an "Instant Refund Gift Card" and how do I use it? What happens if I don’t use my "Instant Refund?" How do I return a Pre-Order? How do I return an International Order? What do I do if my package is lost, damaged, stolen, or held?
Discounts & PromotionsHow do I add a discount or promotion code? Why isn’t my discount code working? When will I receive my $150 Gift Card with my purchase over $500?
When will my order ship?
We ask for 1-2 business days to process and ship your order. Orders placed before 3pm EST Monday – Friday will process that evening, order volume permitting. Orders placed after 3pm EST Monday – Friday will process the next day. Orders placed after 3pm EST Friday and over the weekend will process and ship Monday.
Where do orders ship from?
Most orders will ship from our warehouse. Less frequently, high demand or specialty items will ship from one of our boutiques. To get your order out to you as soon as possible, items from your order may ship from various locations, so you will receive multiple packages. If your order ships in separate packages our customer care team will send you tracking information for each shipment. Don’t worry if you selected an expedited shipping method, you will only be charged once.
How long does it take for my order to arrive? Can it be expedited?
With Free Ground Shipping your order will arrive in 3-5 business days. We also offer 3 Day Shipping for $10, which will arrive 3 days after the package is processed and shipped from our warehouse, and 2 Day Shipping for $20, which will arrive 2 days after the package is processed and shipped from our warehouse. For orders being delivered within Manhattan we offer Same Day Delivery for $30. Orders must be placed before 12pm to be delivered the same day. Orders placed after 12pm for Same Day Delivery will arrive the next business day. International orders are shipped by DHL, and will arrive within 2-4 business days after the package is processed and shipped from warehouse.
How do I track my order?
You’ll receive an e-mail with tracking information when your order ships, so you can always check the status of your package while it’s in transit. If your order ships in multiple packages you will receive a shipping confirmation e-mail for each separate package. If you need help with tracking, reach out to Customer Care.
Can I change or cancel my order?
Once you place your order we start to process and fulfill quickly! If your order has not yet shipped we will do our best to cancel and make any changes. The sooner you reach out to us the better.
Where does Cynthia Rowley Ship?
We ship everywhere in the U.S. as well as to 224 countries internationally. Please note, we do not ship to P.O. Boxes.
Returns & Exchanges
What is your return policy?
We accept returns on full price merchandise that is in unworn condition with original tags attached within 14 days of purchase. Items purchased at full price are eligible for return or exchange. Sale or discounted items are final sale. To learn complete details of our return policy visit: Shipping & Returns.
How do I start a return or exchange?
To start a return or exchange go to: cynthiarowley.returnly.com and enter the e-mail address you used to place your order. We’ll send you an e-mail with a link to your order history. From there you will be able to select which items to send back and print a pre-paid return label. For exchanges you will be able to select a new size, color, or completely new style. This is based upon on available inventory. We’ll ship your new order to you right away! For international orders and pre-order items you’ll need to reach out directly to our Customer Care team to get your return started. Send a note to email@example.com.
Where can I find my shipping label?
You’ll receive your pre-paid shipping label as you go through the steps to make an exchange or return. Start by going to cynthiarowley.returnly.com and entering in the e-mail address you used to place your order. Once we know which items you’re sending back you’ll be able to print your pre-paid shipping label.
How long does a refund or exchange take to process?
From initial return request to receipt of your refund or exchange, expect 7-14 days for the process to complete. We’ll do everything we can to make sure turn-around time is as quick as possible. When you ship an item back to us it can take up to 5 business days plus 3-4 days to process. Once we receive your items and have them checked in, you’ll be refunded right away. Exchange items are processed and sent out as soon as you request them.
What is an "Instant Refund Gift Card" and how do I use it?
As you go through the steps to make a return or exchange you will receive an instant refund for any of the items you decide to send back. The instant refund gives you the flexibility to place a new order right away rather than wait for a credit card refund. Add new goodies to your cart and enter the instant refund code in the discount/gift card box at check out. Done.
What happens if I don’t use my "Instant Refund?"
Once the items you are returning arrive back to us we will deactivate the Instant Refund gift card and issue a refund for any outstanding balance to your original form of payment. If you did not use your Instant refund, you will receive a full refund for the returned items.
How do I return a Pre-Order?
To start a return for a pre-order item e-mail firstname.lastname@example.org, along with your order # and the items your wish to send back. Once the return is approved we’ll send you a pre-paid shipping label. We accept returns on pre-orders 14 days from when the order ships to you.
How do I return an International Order?
To start a return for an international order e-mail email@example.com, along with your order # and the items your wish to send back. Once the return is approved we’ll send you a pre-paid shipping label. Return shipping costs for international orders will be deducted from your refunded amount.
What do I do if my package is lost, damaged, stolen, or held?
We are not responsible for lost, held, or damaged packages once they have been shipped. Customers are responsible for filing a claim with the shipping carrier in the event of lost, held, or damaged shipments.
Discounts & Promotions
How do I add a discount or promotion code?
Apply your discount code to your order during the check out process. After you enter your shipping information there will be a box that prompts ‘Gift card or discount code.’ Enter the code and your total will reflect the new amount. Only one discount can be applied to an order. If you have more than one discount code save one for later or share with a friend.
Why isn’t my discount code working?
Usually a discount code won’t work because it’s expired or because the items in your shopping cart are restricted. First check if the code you are using has an expiration date or has any requirements such as a minimum spend amount. Promotions often only apply to select merchandise, so if the items in your shopping cart are not included in the promotion the discount will not apply. Still having trouble with your code? We’re pros at troubleshooting. Get in touch: firstname.lastname@example.org or 212.242.0487 x 111.
When will I receive my $150 Gift Card with my purchase over $500?
If you made a purchase using our EARLY25 promotion totaling $500 or more after the 25% discount was applied, your $150 gift card will be emailed to you 12/17.
How do I know what size to buy?
We know finding the perfect fit can be tough. Let’s talk through it. Reach out to us at email@example.com, start chat onsite, or give us a call at 212.242.0847 x111. Our Customer Care team is happy to guide you in the right direction. Take look at our Size Chart for more specific measurement information.
Where can I can try things on?
Yes—we have several boutiques and pop-up shops that are always on the move. Visit our Store Locations page to see where we are now. Come on by!
What is your price adjustment policy?
We honor a one-time price adjustment on full priced items within 3 days of the purchase date.
What do I do if something I like is sold out?
Our popular styles always sell out fast. But we love your feedback on what you want us to make more of. If you reach a product that’s sold out click on the ‘Email When Available’ button and you’ll receive a notification when the style is back. You can also e-mail firstname.lastname@example.org and we’ll make sure you hear about new product drops.
Do you have Cynthia Rowley Gift Cards?
We do! You can get one here. Gift cards purchased through our website are digital, and will be e-mailed to you along with instructions on how to redeem. You can print or send it along to the recipient.
Do you Gift Wrap?
Yes! Gift items are carefully wrapped in black tissue and come inside a beautiful ‘Cynthia Rowley’ gold-embossed lidded box. To top it off, the box is tied with our signature ribbon knotted in a bow. We offer giftwrapping for individual items on your order for $10 per item. Unfortunately we cannot bundle items or ship to multiple addresses at this time. Your gift items will be sent to the shipping address you enter at check out.
How do I stay up to date?
Join the CR adventure by signing up for our e-mail through our e-mail newsletter and following us @cynthiarowley on Instagram. Be the first to hear about new collections, promotions, limited edition collaborations, and get and inside peek at the world of CR.
What are my payment options?
We accept all major credit cards, Google Pay, Amazon Pay, QuadPay (order must be $350 or more), and PayPal. We are also now accepting Venmo as a payment option. To use Venmo as your payment method, make sure web payments are enabled within your Venmo account settings. At checkout, select "PayPal" as your payment option. You will then be able to choose Venmo as your preferred method.