splay:none" src="https://www.facebook.com/tr?id=1902004433369327&ev=PageView&noscript=1" /> FAQs – Cynthia Rowley

Discounts & Promotions

Why isn’t my discount code working?






Shipping

When will my order ship?

We ask for 1-2 business days to process and ship your order. Orders placed before 3pm EST Monday – Friday will process that evening, order volume permitting. Orders placed after 3pm EST Monday – Friday will process the next day. Orders placed after 3pm EST Friday and over the weekend will process and ship Monday.

Where do orders ship from?

Most orders will ship from our warehouse. Less frequently, high demand or specialty items will ship from one of our boutiques. To get your order out to you as soon as possible, items from your order may ship from various locations, so you will receive multiple packages. If your order ships in separate packages our customer care team will send you tracking information for each shipment. Don’t worry if you selected an expedited shipping method, you will only be charged once.

How long does it take for my order to arrive? Can it be expedited?

With Ground Shipping your order will arrive in 3-5 business days. We also offer 3 Day Shipping for $15, which will arrive 3 days after the package is processed and shipped from our warehouse, and 2 Day Shipping for $20, which will arrive 2 days after the package is processed and shipped from our warehouse. For orders being delivered within Manhattan we offer Same Day Delivery for $30. Orders must be placed before 12pm to be delivered the same day. Orders placed after 12pm for Same Day Delivery will arrive the next business day. International orders are shipped by DHL, and will arrive within 2-4 business days after the package is processed and shipped from warehouse.

How do I track my order?

You’ll receive an e-mail with tracking information when your order ships, so you can always check the status of your package while it’s in transit. If your order ships in multiple packages you will receive a shipping confirmation e-mail for each separate package. If you need help with tracking, reach out to Customer Care.

Can I change or cancel my order?

Once you place your order we start to process and fulfill quickly! If your order has not yet shipped we will do our best to cancel and make any changes. The sooner you reach out to us the better.

Where does Cynthia Rowley Ship?

We ship everywhere in the U.S. as well as to 224 countries internationally. Please note, we do not ship to P.O. Boxes.

U.S. Shipping

We offer free ground shipping for orders of $150+ placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options. Please note, we do not ship to P.O. Boxes. Ground shipping – $7.99 3 Day Shipping – $15 2 Day Shipping – $20 Same day delivery within Manhattan - $30

Where can I find my shipping label?

You’ll receive your pre-paid shipping from our customer care team to make an exchange or return. Start by sending an email to customercare@cynthiarowley.com with your order number and the items you wish to exchange and or return. Once we know which items you’re sending back you’ll be able to print your pre-paid shipping label. We charge a $10 restocking fee that will be deducted from your total refund amount.




Returns & Exchanges

What is your return policy?

We accept returns within 14 days of purchase, returns outside of this window cannot be processed. Items purchased at a discount of 30% or more are considered final sale and are not eligible for a refund, exchange, or store credit.. This includes items bought with a discount or a promotional code. Items purchased at full price or at a discount less than 30% off original price are eligible for exchange or return. To learn complete details visit: https://cynthiarowley.com/pages/customer-care

How do I start a return or exchange?

To start a return or exchange email: customercare@cynthiarowley.com and include your order number and the items you wish to exchange and or return. We’ll send you an e-mail with a link to your order history. From there you will be able to select which items to send back and print a pre-paid return label. For exchanges you will be able to select a new size, color, or completely new style. This is based upon on available inventory. We’ll ship your new order to you right away! For international orders and pre-order items you’ll need to reach out directly to our Customer Care team to get your return started. Send a note to customercare@cynthiarowley.com. For exchanges you will be able to select a new size, color, or completely new style. This is based upon on available inventory. We’ll ship your new order to you right away! For international orders and pre-order items you’ll need to reach out directly to our Customer Care team to get your return started. Send a note to customercare@cynthiarowley.com.

Where can I find my shipping label?

You’ll receive your pre-paid shipping from our customer care team to make an exchange or return. Start by sending an email to customercare@cynthiarowley.com with your order number and the items you wish to exchange and or return. Once we know which items you’re sending back you’ll be able to print your pre-paid shipping label. We charge a $10 restocking fee that will be deducted from your total refund amount.

How long does a refund or exchange take to process?

From initial return request to receipt of your refund or exchange, expect 7-14 days for the process to complete. We’ll do everything we can to make sure turn-around time is as quick as possible. When you ship an item back to us it can take up to 5 business days plus 3-4 days to process. Once we receive your items and have them checked in, you’ll be refunded right away. Exchange items are processed and sent out as soon as you request them.

What happens if I don’t use my "Instant Refund?"

Once the items you are returning arrive back to us we will deactivate the Instant Refund gift card and issue a refund for any outstanding balance to your original form of payment. If you did not use your Instant refund, you will receive a full refund for the returned items.

How do I return a Pre-Order?

To start a return for a pre-order item e-mail customercare@cynthiarowley.com, along with your order # and the items your wish to send back. Once the return is approved we’ll send you a pre-paid shipping label. We accept returns on pre-orders 14 days from when the order ships to you.

How do I return an International Order?

To start a return for an international order e-mail customercare@cynthiarowley.com, along with your order # and the items your wish to send back. Once the return is approved we’ll send you a pre-paid shipping label. Return shipping costs for international orders will be deducted from your refunded amount.

What do I do if my package is lost, damaged, stolen, or held?

We are not responsible for lost, held, or damaged packages once they have been shipped. Reach out to customercare@cynthiarowley.com for filing a claim in the event of lost, held, or damaged shipments.




Discounts & Promotions

Why isn’t my discount code working?

Usually a discount code won’t work because it’s expired or because the items in your shopping cart are restricted. First check if the code you are using has an expiration date or has any requirements such as a minimum spend amount. Promotions often only apply to select merchandise, so if the items in your shopping cart are not included in the promotion the discount will not apply. Still having trouble with your code? We’re pros at troubleshooting. Get in touch: customercare@cynthiarowley.com or 212.242.0487 x 111.




Product Q's

How do I know what size to buy?

We know finding the perfect fit can be tough. Let’s talk through it. Reach out to us at customercare@cynthiarowley.com. Our Customer Care team is happy to guide you in the right direction.

Take look at our Size Chart for more specific measurement information.

Where can I can try things on?

Yes—we have several boutiques and pop-up shops that are always on the move. Visit our Store Locations page to see where we are now. Come on by!




Other Stuff

What is your price adjustment policy?

We honor a one-time price adjustment on full priced items within 3 days of the purchase date.

What do I do if something I like is sold out?

Our popular styles always sell out fast. But we love your feedback on what you want us to make more of. If you reach a product that’s sold out click on the ‘Email When Available’ button and you’ll receive a notification when the style is back. You can also e-mail customercare@cynthiarowley.com and we’ll make sure you hear about new product drops.

Do you have Cynthia Rowley Gift Cards?

We do! You can get one here. Gift cards purchased through our website are digital, and will be e-mailed to you along with instructions on how to redeem. You can print or send it along to the recipient.

Do you Gift Wrap?

Yes! Gift items are carefully wrapped in black tissue and come inside a beautiful ‘Cynthia Rowley’ gold-embossed lidded box. To top it off, the box is tied with our signature ribbon knotted in a bow. We offer giftwrapping for individual items on your order for $10 per item. Unfortunately we cannot bundle items or ship to multiple addresses at this time. Your gift items will be sent to the shipping address you enter at check out.

How do I stay up to date?

Join the CR adventure by signing up for our e-mail through our e-mail newsletter and following us @cynthiarowley on Instagram. Be the first to hear about new collections, promotions, limited edition collaborations, and get and inside peek at the world of CR.

What are my payment options?

We accept all major credit cards, Google Pay, Amazon Pay, QuadPay (order must be $350 or more), and PayPal. We are also now accepting Venmo as a payment option. To use Venmo as your payment method, make sure web payments are enabled within your Venmo account settings. At checkout, select "PayPal" as your payment option. You will then be able to choose Venmo as your preferred method.