Customer Service


Return Policy

We hope you love your purchase. If you are dissatisfied for any reason please refer to the following policies when making a return:

1. For online orders we accept merchandise that is in unworn condition with original tags attached for a full refund.

2. Returns are free for all full-priced items. To make it easy, we include a pre-paid return shipping label along with your order.

3. You have 14 calendar days from the day you receive your shipment to postmark your items for return. Returns postmarked an additional 7 days outside this window will be automatically processed for store credit. Returns postmarked more than 21 days from delivery date are ineligible for return and will not be refunded.

4. Your refund will be credited to the same credit card or payment method you used to make the purchase. Please allow 3-5 days for your return to be processed at our shipping center, and an additional 5-10 business days for your financial institution or bank to post the return in your account.

5. All sale items are final sale. Any returns on sale items will not be refunded and will not be shipped back to you.

6. We do not accept exchanges. If you need a different size or color please return your original item(s) and place a new order.

TO MAKE A RETURN

1. Place any items you wish to send back in a mailer along with your packing slip. Stick the pre-paid return shipping label on the outside of the mailer and bring it to a UPS pick up location.

2. Please only send returns using our pre-paid return labels so that we can track your package. We cannot refund a lost return that was sent using a method other than our return labels.

Need help? Send an e-mail to [email protected] or call 212.242.0847 x111

Shipping Information

Your order will process and ship within 2 business days of being placed.

We offer free ground shipping for all orders placed in the U.S. If you would like to receive your order more quickly we also offer expedited shipping options.

Ground shipping – FREE

3rd Day Select - approximately $25

2nd Day Air – approximately $33

INTERNATIONAL SHIPPING & RETURNS

All international orders will ship via UPS Worldwide Express Saver. Pricing is variable based on country.

To make a return from outside the U.S. please contact [email protected] to request a return shipping label. Any taxes, duties, and cost of return shipping will not be refunded.

Contact

Order Inquiries: [email protected]

Call us Monday-Friday 9:30am-6pm EST at 212 242 0847

Press Inquiries: [email protected]

Wholesale Inquiries: [email protected]

General Inquiries: [email protected]